FREE Delivery NZ Wide

FAQ

How do I pay?
All prices are in New Zealand Dollars (NZD), GST is included in the prices displayed.

Payment can be made by;

  • Bank transfer/deposit
  • Credit/Debit Card (Visa or Mastercard)


What are Sportsfuel's bank account details?
Account name: Sportsfuel
Bank: Kiwibank
Account: 389006-0032792-00
Ref: (Enter your Order number & Name here)

How do I know if an item is in stock?
On the product listing pages, look for the bright green indicator. If this says "In stock Now", then this product is available for you to order.

Flavours or products that are out of stock will still be available to view but will have a green indicator and you will not be able to purchase that item.

Are my credit card details secure?
Sportsfuel only keeps your card details saved to your customer account if you select this option (Once the card is saved it does not show the full card number, expiry date or security code). You can still remove saved cards from your account by going to "My Saved Cards" when logged into your customer account.

Credit card payments are accepted through Westpac and Payment Express(DPS).

As you complete your checkout you will be transfered to a secure site to enter your Credit card details. Once complete, you will be transfered back to the Sportsfuel website.



How do I know I am getting a great deal?
All products are listed at their Regular Prices (Recommended Retail Prices). Sportsfuel "Special" prices will be discounted anywhere from 5% to 50% or more.

If you find the same item selling for less somewhere else, email us the details, and we will do our best to match it, or beat it!

Maximise your savings by,

  • Purchasing the larger sized products, which cost less per serve
  • Make the most of our promotions and sales

We aim to pass any savings directly to the customer and will have specials on a monthly basis.

Some of your products are a lot cheaper than other stores, why is this?
We are very careful of where we source our products and we only buy from reputable sources, preferring to purchase our products from the Official New Zealand distributor of each brand. This ensures you are receiving genuine products and manufacturers support.

We keep our prices low by, buying in large amounts, negotiating a special price, or by taking advantage of supplier specials.


How do I contact sportsfuel?

Use the Contact Us link on the website
or by giving us a call on 0800 891 342.

How do I order?
Once you have found the product(s) you require, select the flavour (if required) and click the big green button. You will then be taken to the shopping cart where you can check the items and price. After this just follow the buttons at the bottom right of the page, and you will be lead through the check out process.


If you ever need help just give us a call on 0800 891 342.

 

What are reward points?

Reward points are received by purchasing products from Sportsfuel online with an online customer account. You must be logged in to accumulate your reward points. 

Each 100 reward points can be redeemed for $1.00

Each $1.00 spent earns 3 reward points

These can be used towards payment of your next order. Reward points can be used on any items, including super deals.

 

How do I use my reward points?

Add the items you wish to buy to your shopping cart as normal. Proceed to checkout, enter your shipping details and continue to payment method.

Tick the box that says use reward points to deduct the value of your reward points from the order total. Enter payment method for the remaining balance and continue order as normal.

Please note: If you are using reward points to pay the total balance of the order you will still need to enter a payment method to proceed with the order. Your payment card will not be charged. 

 

Can I set up a different delivery addresses?
Yes you can. After creating an account you can add additional delivery addresses in the 'My Account' or 'Dashboard' area. Just make sure you select the correct address when confirming your order.


I want 'X' product but I can't see it on your website.

Send us the product details and we will see if it's available. New Zealand has different dietary supplement regulations, so not all products are able to be imported.


What should I do if something goes wrong with my Order or Product?

Contact us immediately by email or phone.


How do I search for products?

Our drop down Category box (In the Horizontal menu) has an extensive list of products organised in to Categories. The Brands drop down lists all of the Brands we have available.

If you still can't find what you require, the search box is located in the top right hand corner of the home page. Type in the product name, manufacturer, brand etc into the search box and press enter. The search results will be displayed in the main window.


How do I find products by brand?

Use the drop down brands box located on the top menu bar on any page.


Are your products safe, do you sell steroids?
We do not sell steroids. All of our products are over the counter sports and bodybuilding supplements.
We are an authorised New Zealand distributor, so we work closely with New Zealand distributors to ensure the products we sell abide by NZ Regulations. Before taking ANY product, always read the complete instructions and follow the directions. If you have any medical concerns check with your doctor prior to taking any supplement.


I don't know which product is right for me?

Read the product information provided, read any reviews provided on the product to find out what other customers thought. Finally send us a email or give us a call and we will do our best to help.



What if there is something wrong with my order or product?

If there is anything you are unhappy about, contact us immediately and prior to opening the product, then we can do our best to help out.

We provide customers with a 7 day right of return (minus shipping costs) provided the product is in 100% original condition. See our Returns Policy here.


Do you send out expired products?

We do not send out expired products. If you are unhappy with the expiry dates on the product you recieve please email us as soon as possible.
From time to time we have sales or specials on short dated or expired products, these sale items will always be clearly marked, if you have any queries or concerns please call us or email before purchasing.

If you require especially long expiry dates please let us know at time of order. Some products tend to have longer or shorter use by dates and we can make recommendations based on this.


How do I return a product?

In all cases email us immediately. Depending on the reason for return we will either replace the product or refund your payment to your customer account.

We provide customers with a 7 day right of return (minus shipping costs) provided the product is in 100% original condition. See our Returns Policy here.

If your goods are damaged in transit please contact the courier company immediately, or contact us and we will contact the courier for you.