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Frequently Asked Questions
How does my Sportsfuel Club tier discount work?
How does my Sportsfuel Club tier discount work?
Your discount code is dictated by your Sportsfuel Club Tier. If you're ever unsure what your club tier and discount code are, you can check this by logging into your account and viewing yourMy Account page. You do not need to be logged into your account to use your discount code, you just need to ensure you are using the email address associated with your corresponding club account if using our guest checkout. Where do I enter my discount code?
Once you have proceeded to the checkout, there will be a box on the right hand side where you can input your discount code. Click the Apply button to apply the code to your order.
Your discount will be deducted from all non-sale items.
What is the 5 Scoop Guarantee?
What is the 5 Scoop Guarantee?
If you decide you don't like the taste or effect of a product before using 5 scoops worth, we'll happily exchange it or issue a store credit within 30 days of your purchase.
The 5 Scoop Guarantee applies only to products with the "5 Scoop Guarantee" icon on the product page. If you are unsure about a product's eligibility, feel free to reach out to us for confirmation.
For more information see -https://help.sportsfuel.co.nz/en-US/sportsfuels-5-scoop-guarantee-334300
How do returns work?
How do returns work?
In order to make a return, please contact us at help@sportsfuel.co.nzand let us know what you'd like to return and why. Please take note of our returns policy to determine if your product qualifies for a return https://help.sportsfuel.co.nz/en-US/what-is-sportsfuels-return-policy-85136 If you're still unsure or have any questions, please let us know!
How do I avoid using Shop Pay?
How do I avoid using Shop Pay?
If Shop Pay automatically appears when you're checking out, don't worry — you can still switch to our standard checkout to use other payment options like Afterpay.
To return to the regular checkout:
- On the Shop Pay screen, scroll to the very bottom.
- Tap “Check out as guest.”
- This will redirect you to the regular payment page, where you can select your preferred payment method.
Even when checking out as a guest, as long as you use the email associated with your Sportsfuel account:
- Your club discount code will still work.
- The order will be linked to your account.
- You’ll still earn loyalty points.
If you'd prefer not to use Shop Pay in the future:
- You can opt out at any time here: https://shop.app/pay/phone-optout
- And when checking out, make sure to untick the “Save my information” or Shop Pay checkbox at the bottom of the page.
If you need any help, feel free to reach out — we’re always happy to assist!
What sports supplements does Sportsfuel stock?
What sports supplements does Sportsfuel stock?
Sportsfuel stocks one of the largest ranges of sports supplements in NZ. Our supplement store offers a varied selection of products to ensure you'll always be able to find the right supplement to help you meet your health and fitness goals, whether it's losing weight, building muscle or just feeling like your best self. Our popular nutritional sports supplements include:
- Protein supplements — We stock an extensive range of protein supplements intended to help increase and maintain muscle mass and assist with recovery and performance. Our protein supplements include protein powders, bars, capsules, custards, mixes and more.
- Fat burners — We offer a wide range of fat burners to help assist with weight loss and maintenance.
- Pre-workouts — Power through your training sessions like never before with our carefully curated selection of high-quality pre-workout supplements.
- Amino Acids — We carry a selection of amino acid supplements to help you get the essential nutrients you need to train harder and feel better than you ever have before.
- Endurance Aids — When you need a boost before, during or after your workout, our endurance and energy supplements will do the trick. Choose from gels, drinks, powders and other options to find your best fit.
- General health supplements — Take better care of your body with our comprehensive range of health supplements, including collagen, greens powders and chewable gummies.
- Creatine — Your muscles give a lot during your training sessions — give back with our range of creatine powders so you can achieve your fitness goals.
- Post-workouts — We know recovery isn't easy. That's why we offer a huge selection of potent post-workout supplements and other recovery supplements.
No matter what you're looking for, you'll find the best sports supplements in NZ here at Sportsfuel.
What sports supplement brands are stocked?
What sports supplement brands are stocked?
Here at Sportsfuel, we stock some of the best brands of sports supplements online. Our one-stop supplement store has all of your favourite names as well as some new up-and-coming brands that you'll fall in love with. Here are just a few of the brands you can choose from:
What collections of protein do you stock?
What collections of protein do you stock?
We carry a huge collection of protein supplements in our supplement store, ensuring you'll always find something that fits your taste and fitness needs.
Our best-selling protein powders are sourced from some of the top brands in the market and are available in both vegan and non-vegan options. Our animal-based protein powders include casein, egg protein, whey protein, whey protein isolate and whey protein concentrate. We also offer a wide range of vegan-friendly plant-based proteins sourced from pea, brown rice, legumes, chia, hemp and more.
And for those who aren't keen on protein powders, you'll enjoy our collection of delicious protein bars, protein cookies, pre-made protein shakes and coffees, protein-infused baking mixes, protein custards mixes, protein puddings and mousses, protein jelly and much more.
What shipping options are available?
What shipping options are available?
When you shop our sports supplements online, you'll access free shipping for orders over $60. A flat rate of $3.95 will apply for orders under $60 within New Zealand. All of our orders are sent exclusively via Courier Post, which visits our warehouse several times a day to ensure you receive your order as soon as possible. We do offer same-day express delivery for certain postcodes in Auckland, Hamilton and Wellington.
We use a no-signature-required delivery service for every order to ensure speedy drop-offs. If you'd rather not have your order left unattended, simply opt into a signature-required delivery for a small fee.
Each nutritional sports supplements order is assigned a unique tracking number that is included in your shipping email. You can track your package live by using this number.